Privacy Policy

This Privacy Policy describes how Origin Jersey (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, make a purchase from originjersey.com, or otherwise communicate with us regarding the Site (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons.

We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services.

When we use the term “personal information,” we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

• Contact details including your name, address, phone number, and email.

• Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information including your username, password, security questions, and other information used for account security purposes.

• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may automatically collect certain information about your interaction with the Services, referred to as “Usage Data.”

To do this, we may use cookies, pixels, and similar technologies, referred to as “Cookies.”

Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection information, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

• Companies who support our Site and Services, such as Shopify.

• Payment processors, who collect payment information such as credit or debit card details, billing address, and payment confirmation information in order to process your payment and fulfill your order.

• Fulfillment and shipping partners who help produce, fulfill, and deliver your order.

• Advertising, analytics, and marketing partners who help us understand customer activity and improve our Services.

When you visit our Site, open or click emails we send you, or interact with our Services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Please also see the section titled “Third Party Websites and Links.”

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide you with the Services in order to perform our contract with you, including to:

• Process your payments.

• Fulfill your orders.

• Send notifications related to your account, purchases, shipping, returns, exchanges, or other transactions.

• Create, maintain, and manage your account.

• Arrange for shipping.

• Provide customer support.

• Facilitate returns, replacements, or issue resolution when applicable.

• Improve features and functionality related to your account and shopping experience.

We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services that you may choose to use. In this case, Shopify will process your information as described in its own privacy policies.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail.

We may also use your personal information to show you advertisements for products or services and to better tailor the Services and advertising on our Site and other websites.

If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling and marketing our products, according to Article 6(1)(f) of the GDPR.

Security and Fraud Prevention

We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

If you create an account, you are responsible for keeping your account credentials safe. We recommend that you do not share your username, password, or other account access details with anyone else.

If you believe your account has been compromised, please contact us immediately at support@originjersey.com.

If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website secure for you and other customers, according to Article 6(1)(f) of the GDPR.

Communicating With You and Service Improvement

We use your personal information to provide customer support and improve our Services.

This is in our legitimate interest in order to be responsive to you, provide effective services, and maintain our business relationship with you.

Cookies

Like many websites, we use Cookies on our Site.

Cookies help us power and improve our Site and Services, including remembering your actions and preferences, running analytics, understanding user interaction with the Services, and improving the overall shopping experience.

We may also permit third parties and service providers to use Cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls.

Please keep in mind that removing or blocking Cookies may negatively impact your user experience and may cause certain features or general functionality of the Services to work incorrectly or no longer be available.

Additionally, blocking Cookies may not completely prevent how we share information with third parties such as advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate business purposes, and other reasons subject to this Privacy Policy.

Such circumstances may include:

• With vendors or other third parties who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

• With business and marketing partners to provide services and advertise to you.

• When you direct, request, or otherwise consent to our disclosure of certain information to third parties, such as to ship your order or through your use of social media widgets or login integrations.

• With our affiliates or otherwise within our corporate group, in our legitimate interest to run a successful business.

• In connection with a business transaction such as a merger, acquisition, financing, or bankruptcy.

• To comply with applicable legal obligations, including responding to subpoenas, search warrants, or similar requests.

• To enforce applicable terms of service.

• To protect or defend the Services, our rights, and the rights of our users or others.

We may disclose the following categories of personal information about users for the purposes described above:

Category	Categories of Recipients
Identifiers such as basic contact details and certain order or account information	Vendors and third parties who perform services on our behalf, such as payment processors, fulfillment partners, shipping providers, customer support partners, and data analytics providers
Commercial information such as order information, shopping information, and customer support information	Vendors, fulfillment partners, shipping providers, business partners, and marketing partners
Internet or other similar network activity, such as Usage Data	Analytics providers, advertising partners, and service providers
Geolocation data such as locations determined by IP address or other technical measures	Analytics providers, advertising partners, and service providers

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

With your consent, we may share personal information for the purpose of engaging in advertising and marketing activities.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties.

If you follow links to sites not affiliated with or controlled by us, you should review their privacy policies, security policies, and terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of information found on third-party sites.

Information you provide on public or semi-public venues, including information you share on third-party social networking platforms, may be viewable by other users of the Services or users of those third-party platforms.

Our inclusion of such links does not, by itself, imply endorsement of the content on those platforms or of their owners or operators.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children.

If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the contact details below to request that it be deleted.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell,” as those terms are defined in applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to:

• Maintain your account.

• Provide the Services.

• Fulfill orders.

• Provide customer support.

• Comply with legal obligations.

• Resolve disputes.

• Enforce contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

These rights are not absolute, may apply only in certain circumstances, and in some cases, we may decline your request as permitted by law.

Right to Access / Know

You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.

Right to Delete

You may have a right to request that we delete personal information we maintain about you.

Right to Correct

You may have a right to request that we correct inaccurate personal information we maintain about you.

Right of Portability

You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

You may have a right to direct us not to “sell” or “share” your personal information, or to opt out of the processing of your personal information for purposes considered targeted advertising under applicable privacy laws.

If you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt out of the “sale” or “sharing” of information for the device and browser you use to visit the Site.

Restriction of Processing

You may have the right to ask us to stop or restrict our processing of personal information.

Withdrawal of Consent

Where we rely on consent to process your personal information, you may have the right to withdraw that consent.

Appeal

You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.

Managing Communication Preferences

We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option displayed in our emails.

If you opt out, we may still send you non-promotional emails, such as emails about your account, orders, shipping, or customer support requests.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights.

We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting such a request from an agent, we may require proof that you authorized them to act on your behalf, and we may need you to verify your identity directly with us.

We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details below.

If you are not satisfied with our response, depending on where you live, you may have the right to appeal our decision by contacting us again or to lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store, and process your personal information outside the country where you live.

Your personal information may also be processed by staff, third-party service providers, fulfillment partners, shipping providers, and business partners in other countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts issued by the relevant competent authority of the United Kingdom, as applicable, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:

Email: support@originjersey.com

For the purpose of applicable data protection laws, and unless explicitly stated otherwise, Origin Jersey is the data controller of your personal information.